Masterbatch SA is committed to a policy of quality excellence in order to realise its vision of becoming the leading supplier of masterbatches and pigments in South Africa and throughout Africa.
The Company’s Quality Management System is therefore directed towards achieving the following objectives:
- To maintain an effective quality management system, that is based on ISO 9001:2000
- To manufacture our products to the highest quality standards and to exceed customer expectation.
- To provide top quality service to the Company’s customers, by ensuring continuous improvement through monitoring and measuring customer satisfaction.
- To continue to support the profit objectives of the Company by optimising all available assets of the company to minimise losses.
- Recognising that the achievement of objectives depends on the development, commitment, experience and team work of all the people involved.
- To agree on clearly defined achievable goals for each team that will motivate the performance levels to achieve continuous improvement.
- To comply with the applicable laws, by-laws, regulations and compulsory standards of the Republic of South Africa.
